Complaints & Dispute Resolution

Complaints about a part's condition at delivery or its conformity to the description must be filed within 48 hours of delivery, with photos or video of the part and packaging as received.

Complaints after 48 hours are accepted only for hidden defects undetectable at delivery, within the part's warranty period where one exists.

The platform mediates: the merchant responds within 48 hours, then resolution follows the evidence from both parties.

A final decision is issued within 7 business days of complete documentation: return, replacement, partial refund, or rejection with reasons.

From the moment a complaint is recorded until the final decision, the platform may hold the merchant's payouts for that order, released only per the resolution.

A hold is not a finding of fault; it is a protective measure ensuring the decision is enforceable either way.

Either party may escalate to the Egyptian courts per the terms; the platform provides transaction records upon official request.