Return & Refund Policy

A buyer may return any part within 14 days of delivery, provided it is uninstalled, unused, in its intact original packaging with all accessories and warranty cards.

The window runs from the actual delivery date recorded in the order system, not the purchase date.

Electronic components (control units, precision sensors) are not returnable once opened unless a certified report proves a manufacturing defect.

Parts with installation or mounting marks cannot be returned unless a certified report proves they arrived defective.

Custom-ordered or specially imported parts are not returnable except for manufacturing defects.

Returns are requested from the order page within the 14-day window. The merchant inspects the part on receipt; the amount is refunded to the original payment method within 7 business days of acceptance.

For cash on delivery, refunds are issued through an agreed channel (e-wallet or bank transfer) within the same period.

Original delivery fees are not refunded unless the return is due to a defect or misdescription, in which case the merchant bears both shipping fees.

If buyer and merchant disagree on a returned part's condition, the complaints and mediation policy applies, and the platform may hold the merchant's payouts until resolution.